10-Tier Shoe Tower Rack with Cover 27-Pair Space Saving Shoe Storage Organizer Black

We strive to deliver quality products to our customers to fulfil your home improvement needs. However, if you feel that our products did not meet your expectations, we are happy to offer you an exchange or a refund. Email customerservice@hwlextra.com or read further for our exchange, return and refund policy.

Exchange and Return Policy

1. Returns are accepted within 30 days of receipt of item.
2. Items must be unused, undamaged and returned with original packaging containing all contents as originally received.
3. For items that were incorrectly shipped, damaged or defective, shipping costs will be covered by HWLEXTRA. For all other returns, shipping costs will be paid by the customer.
4. An exchange will be processed once the item is verified to be in its original condition. The exchange may take up to two weeks depending on the return shipping time and availability of items requested. We will keep you updated via email.

Refund Policy

A refund will take 3-5 business days to process and the amount will be returned via the original method of payment chosen during checkout. You will receive an email update once a refund is processed successfully. Please note your payment provider might take some time to reflect the refunded amount in your account or billing cycle.

Shipping Policy

1. Delivery area
   We deliver to all lower 48 contiguous states in the United States except Hawaii, Alaska and Puerto Rico.
   
   
2. Order Processing
   It may take up to 2 business days to process your order. The shipment is processed once the payment and stock availability is verified.
   
   
3. Shipping
   We ship with our trusted partner UPS Ground which takes up to 3-5 business days from the day your order is confirmed. A tracking code will be sent via email to track your delivery.
   
   
4. Tax and custom duties
   Taxes and custom duties are included in the checkout process, so there aren’t additional charges when you receive your order.

Please reach out to us at customerservice@hwlextra.com for assistance on your purchase.